Return or exchange
We offer free & simple 30-day returns & exchanges on all U.S. orders, including gifts. Get started here.
Update your order details
Our team gets orders out the door with impressive speed & precision. It may be too late to change your order, but shoot us a note with the correct info & we’ll figure it out.
Prescription & custom lenses
Our dear friends at Lens & Frame Co. offer Ombraz RX lenses as well as any custom tint your heart desires. Vision insurance is accepted. Click here to start the process.
Ombraz cords are fully adjustable & fit all head sizes. Notoriously small heads should go with the Narrow Classics while notoriously large heads should go with the XL Leggeros or Large Dolomites. If you’ve got a regular sized noggin, any of our regulars will fit you great. In case you want to get technical, each product page is equipped with a sizing guide. Feel free to compare the dimensions of our frames to your current go-to pair to get a good reference. If you’re still not sure, just get both sizes and return one once you’re all fitted. We want you to love your fit. :)
Ombraz cord, adjustment system & frames are warrantied for life. If any of your components fail, shoot us a note and we’ll make sure you’re taken care of. Unfortunately, lenses are not covered in your lifetime warranty.
Lens & cord replacement
If your lenses suffer an unsightly scratch, we have a turn-key lens replacement program through our partners at Lens & Frame Co. to get you seeing crystal-clear again.
If you bought your Ombraz before Sept 2020 and would like to upgrade to our buttery-smooth V2 adjustment system, start here. Email any warranty questions to firstname.lastname@example.org.
We'll ship a pair of Ombraz anywhere, (we’ve sent pairs to Antarctica). It usually takes 1-2 weeks, depending on where you are. We currently don’t offer free intl’ returns, but the process is simple & affordable. Shoot us a note & we’ll get things started.
Where can I try on a pair before I buy?
Ombraz are only sold at a few retailers in the US. But with free 30-day returns & exchanges on Ombraz.com, you can try them on the comfort of your own porch ;).
We’ll be rolling out our retail program in 2022! Get on our priority list by filling out this form.