• Return or exchange
    We offer free & simple 30-day returns & exchanges on all U.S. orders, including gifts. Get started here.

    Update your order details
    Our team gets orders out the door with impressive speed & precision. It may be too late to change your order, but shoot us a note with the correct info & we’ll figure it out.

    Prescription & custom lenses
    Our dear friends at Lens & Frame Co. offer Ombraz RX lenses as well as any custom tint your heart desires. Vision insurance is accepted. Click here to start the process.

    Sizing
    Ombraz cords are fully adjustable & fit all head sizes. Notoriously small heads should go with the Narrow Classics while notoriously large heads should go with the XL Leggeros or Large Dolomites. If you’ve got a regular sized noggin, any of our regulars will fit you great. In case you want to get technical, each product page is equipped with a sizing guide. Feel free to compare the dimensions of our frames to your current go-to pair to get a good reference. If you’re still not sure, just get both sizes and return one once you’re all fitted. We want you to love your fit. :)

  • Lifetime warranty

    Ombraz cord, adjustment system & frames are warrantied for life. If any of your components fail, shoot us a note and we’ll make sure you’re taken care of. Unfortunately, lenses are not covered in your lifetime warranty.

    Lens & cord replacement
    If your lenses suffer an unsightly scratch, we have a turn-key lens replacement program through our partners at Lens & Frame Co. to get you seeing crystal-clear again.

    If you bought your Ombraz before Sept 2020 and would like to upgrade to our buttery-smooth V2 adjustment system, start here. Email any warranty questions to support@ombraz.com.


    International:
    We'll ship a pair of Ombraz anywhere, (we’ve sent pairs to Antarctica). It usually takes 1-2 weeks, depending on where you are. We currently don’t offer free intl’ returns, but the process is simple & affordable. Shoot us a note & we’ll get things started.

    Where can I try on a pair before I buy?
    Ombraz are only sold at a few retailers in the US. But with free 30-day returns & exchanges on Ombraz.com, you can try them on the comfort of your own porch ;).

    Selling Ombraz
    We’ll be rolling out our retail program in 2022! Get on our priority list by filling out this form.

Still have a question? Ask away!